SMS Alerts and Inquiries (or SMS Banking) is a mobile technology that provides an opportunity for organisations (financial institutions, retailers etc.) to communicate with their customers easily at very low cost.

Software Group's (SG) SMS Alerts and Inquiries Solution has the following benefits:

  • Supports both push and pull messages, on demand and campaign based activities;
  • An in-built scheduler to define the frequency of the SMS as either once off or recurring at a predefined period
  • Fully integrated with the main system (CRM, MIS, CBS) to retrieve/send data;
  • Automatic determination of recipients against preset business rules - i.e. all customers who did not transact in the last 3 months
  • Message template definitions with data extracted directly from the MIS / CRM as tags which can be inserted into the SMS message

SG SMS Alerts and Inquiries Solution will help you to: 

  • Communicate effectively with your customers, sending them automatic:
    • Greetings
    • Notifications / Reminders
    • New campaigns info
  • Decrease late payments using automatic SMS reminders
  • Increase customer satisfaction by providing options for customer informational requests 24 hours a day (using short or predefined numbers)